FAQs

Please review the full list of our  supported languages. If you require a language we do not have listed please  contact us, we can likely still assist you.

We can translate nearly any legible document in almost any format. If you are unsure if your document is translatable, please  contact our support team.

Yes. Our certified translations are guaranteed to be accepted by U.S. Citizenship and Immigration Services (USCIS) and by universities, colleges and schools in the United States, or your money back. We regularly translate for all of them and know their requirements. See the terms in our refund policy.

Our translations are also generally accepted by governments, courts and other institutions worldwide, but for any other receiving office it is your responsibility to ensure our translation will meet its specific requirements. If you aren't sure,  contact us  with a list of their requirements and we can review with you.

Your information, including files, is transmitted through a secure channel with SSL/TLS encryption, which is the current standard for encryption on the web. Also:

• We do not store your credit card information on our servers. It is only handled and stored in a PCI-compliant environment by our payment processors, Stripe and PayPal.
• We will never share your files or personal information with anyone outside of eVerbary.
• Files are only available to the eVerbary staff handling your order and the translator assigned to it, all bound by confidentiality terms. Everything is stored in the United States. More on our security page.
• Files are encrypted during transfer and while being stored with the Advanced Encryption Standard 256 bits (AES-256).

We accept credit cards, debit cards, wire transfers, checks and PayPal. Should you need any assistance for processing the payment, please contact us at support@everbary.com

Individuals pay at checkout, when the order is placed. Business and team accounts can order first and pay later: either on a weekly, bi-weekly or monthly invoice that covers all of the team's orders, or order by order, paying each invoice later or sending its payment link to the client. See invoicing and payment and our Refund Policy.