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Interpreter Booking and Rescheduling Policy
Appointments with an interpreter move: USCIS reschedules interviews, courts continue hearings, clinics change times. These are the terms every eVerbary interpreter booking carries, written into the quote with the dates worked out for your appointment.
If USCIS, the court, the clinic or the school moves your appointment, we move the interpreter to the new date at no cost, however late the change. If we cannot cover the new date, you get a full refund. You can move the appointment yourself once at no cost, if you tell us at least three days before. If your interpreter cannot make it, we assign a replacement at no extra cost.
The agency moves it: free
USCIS, the court, the clinic or the school moves the date: we move the interpreter at no cost, or refund in full.
You move it: free once
Tell us at least three days before and the new date costs nothing.
Interpreter cannot come: replaced
If the interpreter cannot make it, we assign a replacement at no extra cost.
When USCIS, the court or the clinic moves your appointment
If USCIS, the court, the clinic or the school moves your appointment, we move the interpreter to the new date at no cost, however late the change. If we cannot cover the new date, you get a full refund.
Send us the new notice or the new time as soon as you have it, by reply to the quote email or in the chat on your quote page, and we confirm the interpreter for the new date. Nothing is charged for the change.
Moving the date yourself
You can move the appointment yourself once at no cost, if you tell us at least three days before. Tell us by reply to the quote email or in the chat on your quote page; the quote shows the last day you can do it.
If the interpreter cannot make it
If your interpreter cannot make it, we assign a replacement at no extra cost.
Cancelling
- Up to 10 days before the appointment: full refund.
- Booked 7 or more days ahead: also a full refund if you cancel within 24 hours of paying.
- Up to 3 days before: 50% refund.
- Less than 3 days before, or booked less than 7 days before the appointment: not refundable. The date-change terms above still apply.
Your quote gives each of these dates for your appointment, so you do not have to work them out.
The quote and the price
The quote names the interpreter and the exact price, travel included, within minutes and four business hours at most, before you pay anything. Rates are per interpreter, per hour, billed from the scheduled start: $80 an hour by video or phone with a one-hour minimum, $120 in person with a two-hour minimum, plus $0.70 per mile of travel with a $35 minimum; limited-availability and rare languages cost more, legal and immigration settings add 20%, and in person with less than 72 hours' notice adds 25%. Every rate with worked examples: what an interpreter costs.
If the appointment runs longer than booked, the extra time is billed at the hourly rate written in your quote, in 30-minute blocks.
Request an interpreter
Tell us the date, the language and the setting and we will come back with the interpreter, the exact price and the travel figure if there is one — before you commit to anything.
Thank you — we have your request
We will reply within minutes, four business hours at most, with the interpreter, the exact price and the travel figure if there is one, before you commit to anything.
Asking for someone else? Send them this link to the request form: https://www.everbary.com/interpretations#interpreter-request
Frequently asked questions
What if USCIS reschedules my interview?
If USCIS, the court, the clinic or the school moves your appointment, we move the interpreter to the new date at no cost, however late the change. If we cannot cover the new date, you get a full refund. It does not matter how close to the date the notice comes.
Can I move the date myself?
You can move the appointment yourself once at no cost, if you tell us at least three days before. The new date has to be one we can cover; the quote is updated before anything changes.
What if the interpreter gets sick or cannot come?
If your interpreter cannot make it, we assign a replacement at no extra cost.
Can I cancel?
Cancel up to 10 days before for a full refund, or up to 3 days before for 50%. Bookings made less than 7 days before the appointment are not refundable. If you booked 7 or more days ahead, you can also cancel within 24 hours of paying for a full refund.
What if the appointment runs longer than booked?
Extra time is billed at the hourly rate written in your quote, in 30-minute blocks. Waiting time before a delayed start counts as booked time.
Do I pay to get a quote?
No. The quote names the interpreter and the exact price, travel included, within minutes and four business hours at most, before you pay anything.
Need an interpreter?
Tell us the date, the language and the setting and we will confirm the interpreter and the exact price.